Patient Communication Key Phrases Pocket Guide

Small changes in communication can have a significant impact on the patient experience. You can use this reference guide to focus on small steps and incorporate small changes in your communication until it starts to feel natural.

This guide contains key phrases you can use to build trust and increase patient satisfaction at different stages of your patient interactions.

As you seek to improve your communication skills, we hope that your patients will be happier and have better outcomes and that you will experience higher satisfaction.